1. Introduction
Global Outlook L.L.C. is a Kuwait-licensed freight forwarding and logistics company operating under the laws of the State of Kuwait. This Privacy Policy explains how we collect, use, disclose, and protect personal and business information in connection with our freight forwarding, customs clearance, supply chain management, and related services. By using our website or engaging our services, you agree to this policy.
2. Information We Collect
We may collect:
Personal Information
Name, email address, phone number, company name, address, and contact details.
Shipment and Trade Information
Commercial invoices, packing lists, shipping instructions, customs declarations, Bills of Lading details, cargo descriptions, HS codes, valuation data, and related documentation required for freight and customs operations.
Technical Information
IP address, browser type, device information, and website usage data.
Communication Records
Emails, phone calls, WhatsApp messages, and operational correspondence.
3. How We Use Information
We use collected information strictly for legitimate commercial purposes, including:
- Preparing freight quotations
- Booking cargo with carriers
- Customs clearance and regulatory filings
- Compliance with trade laws and customs requirements
- Operational coordination with shipping lines, agents, and authorities
- Accounting and audit compliance
- Business improvement and service optimization
We do not sell personal data.
4. Information Sharing
Information may be shared when operationally necessary with:
- Shipping lines and airlines
- Customs brokers and clearing agents
- Port and airport authorities
- Government trade authorities
- Insurance providers
- Logistics subcontractors
Such disclosure is limited to what is necessary for service execution and legal compliance.
5. Legal Basis and Jurisdiction
Our operations are governed by the laws of the State of Kuwait. Where applicable, we align with international data protection principles relevant to cross-border trade and international clients.
6. Data Retention
We retain personal and shipment-related data for as long as required to:
- Fulfill contractual obligations
- Comply with accounting, customs, and regulatory requirements
- Defend legal claims
- Maintain historical shipment records
Retention periods may vary depending on regulatory obligations.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access or misuse. However, no electronic transmission or storage method is fully secure.
8. Your Rights
You may request:
- Access to your information
- Correction of inaccurate data
- Deletion where legally permissible
- Withdrawal of consent where applicable
Requests may be submitted to info@globaloutlookgroup.com.
9. Cookies
We use cookies to improve website functionality and analyze usage. You may adjust cookie settings through your browser.
10. Updates
We may update this policy periodically. The effective date will reflect the most recent revision.
11. Contact Information
For questions regarding this Privacy Policy, please contact us:
